Technology Will Improve Guest Experience and Restaurant Operations
The Melting Pot Restaurants Inc., the premier fondue restaurant franchise and the No. 1 casual dining restaurant in the 2015 Nation’s Restaurant News Consumer Picks rankings, today announced plans to introduce NorthStar Order Entry, the innovative tablet-based omni-channel ordering system developed by Custom Business Solutions, Inc. (CBS), in all of its more than 125 U.S. restaurants, as well as some international locations.
The announcement follows a test phase in several company-owned and franchised locations where use of the cloud-based POS tablet software system from CBS yielded immediate improvements in guest satisfaction, service and operational efficiencies, according to Mike Lester, president of The Melting Pot.
“By December 2017 we intend to have NorthStar Order Entry 100 percent implemented across all Melting Pot locations system wide,” Lester said.
Tablet-based ordering technology is providing leading restaurant chains like The Melting Pot with new solutions to improve how they operate and compete. “In our case, after careful review of many systems, we chose NorthStar Order Entry because it met a long list of attributes that we see as important as we continue to grow,” Lester said.
He cited among those attributes provided by CBS and its NorthStar Order Entry: CBS’s restaurant/hospitality experience and iOS familiarity; NorthStar’s robust cloud-based system; ease of server and staff training; the opportunity for future integration and customization; increased data security and Payment Card Industry compliance; data redundancy; improved customer service; and better real-time data management.
“Clearly, CBS’s NorthStar Order Entry had the most checks in the ‘yes’ column of our list,” Lester said.
Art Julian, founder and CEO of CBS, said, “We’re pleased to have been chosen by The Melting Pot as a partner in their strategy for success.”
Founded in 1975, The Melting Pot has offered a unique fondue dining experience for 40 years. As the premier fondue restaurant franchise, The Melting Pot Restaurants, Inc. has more than 130 restaurants in 35 U.S. states, Canada, Mexico and Southeast Asia, and more than 20 international locations in development. A leading polished casual dining franchise, The Melting Pot was recognized as the No. 1 casual dining restaurant in the Nation’s Restaurant News 2015 Consumer Picks report. Known for offering a choice of fondue cooking styles and a variety of unique entrées, The Melting Pot’s menu also features cheese fondues, salads, fine wines and chocolate fondue desserts. Fondue fans can join The Melting Pot’s Club Fondue for exclusive promotions, special events and advance holiday reservation privileges. The Melting Pot is an affiliate of Front Burner Brands, a restaurant management company headquartered in Tampa, Fla. For more information, visit http://www.meltingpot.com. To learn more about franchise opportunities with The Melting Pot, please visit http://www.meltingpotfranchise.com.
Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.
