A good restaurant software usually has a lot of bells and whistles. But at the top of the list of features is the ability to gather customer data. Digital Diner by Waitbusters not only gathers important customer data for you to retain, but it allows you to create a guest profile to further cater to your customers’ needs. The guest profile includes the basics and also allows you to input a birthday, favorites and specifics so that your guest will get A+ service. But that’s not all. You can see your customers’ history, including reservations made, dates that they entered your wait-line and online order history.
Shane Gau, CPO of Waitbusters, LLC explained why a full profile of your guests is so valuable. “In this fast-paced digital age, we don’t want customers to get lost in the shuffle. Even if they seek convenience, dining should still be an experience for guests where they are actually catered to. This can easily be taken care of using our guest profiles. You can see past orders and preferences allowing you to make their dining experience special and personal. Furthermore, using the guest profile feature allows you to send specific promotions and coupons to guests. Overall it’s a win-win – guests feel special and they keep coming back to your establishment.”
The guest profile feature is latest in the ever-growing feature set of Digital Diner that includes FOH management, online ordering, SMS marketing and loyalty.
Waitbusters LLC, a service-disabled veteran owned company, is a provider of innovative restaurant technology solutions. Its Digital Diner solution offers restaurants the ability to create better experiences for their guests, save money, create new revenue streams, become more profitable, and find and retain happy customers. E-mail sgau@waitbusters.com to schedule a demo.
