Customer Experience Improvement (CXI) Leader Expands Partnership Base With Innovative, Community-Centric Sandwich Icon
Tattle, the all-in-one, AI-driven guest feedback and CX management platform that helps restaurant brands immediately improve guest satisfaction and revenue, today announced that Ike’s Sandwiches will utilize Tattle to measure omni-channel guest sentiment and boost operational performance.
Started off as a small sandwich shop under the name “Ike’s Place” in San Francisco in 2007, Ike’s Love and Sandwiches has been transforming the sandwich segment for over a decade, defining innovative offerings and iconic flavors tailored to each local market. This year, the brand crossed the 100-location milestone, and continues to innovate on creative sandwich flavors and LTOs rooted in the celebration of local cultures and communities.
With the Tattle partnership, Ike’s operators from executive leadership to general managers will be able to automatically, directly and privately survey guests after an experience, gaining a deep understanding into the performance of each operational category (e.g. Food Quality, Hospitality, Accuracy, Speed of Services etc.) and their underlying factors (e.g. Temperature, Texture, Greetings, etc.). The vast volumes of guest feedback data feeds Tattle’s proprietary AI algorithms, which then generates recommendations and monthly objectives for each location that best improve guest satisfaction and revenue.
In addition, operators will be able to recover guests in real time, manage and respond to all online reviews, dive deep into menu item-level insights, benchmark location performances and more inside Tattle’s all-in-one dashboard.
“People come to Ike’s not only for our unforgettable flavors, but also for the full brand experience that celebrates their local community,” said Robert Lane, Chief Marketing Officer at Ike’s. “Tattle couldn’t be a better CX partner for us to stay true to both our mission and the voice of our guests. It gives us all the tools we need to ensure that we’re providing the best guest experience possible, and that our operators are best supported to achieve the highest level of efficiency.”
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using proprietary algorithms, Tattle measures satisfaction across all ordering channels and makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- In-depth menu item-level feedback for optimizing menus, LTOs, recipes, kitchen operations and more.
- Management or all online public reviews within one single dashboard
- 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for recovering 1 in 3 guests with email templates and automation
“Tattle is on a mission to revolutionize how restaurants manage their CX, operations and guest feedback,” said Tattle CEO/Founder, Alex Beltrani. “We’re so excited to continue our growth with a brand as iconic as Ike’s, and we can’t wait to keep pushing the frontier of operational CX in the hospitality industry with new, ground-breaking features that are soon to come next.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. With brand partners including Chili’s, Cava, MOD Pizza, Hooters and HTeaO. Tattle supports 250+ leading hospitality brands across 15,000+ locations globally. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. For more information, please visit https://get.tattleapp.com.
If you’ve never been to Ike’s Love & Sandwiches before, there really is no comparison. Ike’s is about love first, then sandwiches, which is why they take extra special care to make sure there are great options for every kind of eater. No other restaurant in the world has more kick-ass options and endless combinations for meat lovers, vegetarian, vegan, halal, and gluten-free. Dutch Crunch bread paired with Ike’s exclusive “Dirty Sauce,” a creamy garlic aioli toasted right into the bread, is a transcendent experience that will electrify your tastebuds. Ike’s Love & Sandwiches has been voted the best sandwiches in the world (by Ike’s mom). Start your love affair with Ike’s and earn rewards today at IkesSandwich.com. Help Ike’s share the love and sandwiches on Instagram, Facebook and TikTok.
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