Customer Experience Improvement (CXI) Leader Continues to Partner With Leading Fast Casual Brand
Tattle, the AI-driven guest survey and CX platform providing the restaurant industry with actionable, data-driven insights into guest sentiment, today announced that &pizza will utilize Tattle to measure omni-channel guest sentiment and operational performance.
Founded by Michael Lastoria in 2012, &pizza features premium ingredients and distinctive flavor profiles inside uniquely designed stores to reflect the people and the culture of their local neighborhoods.
With the Tattle partnership, &pizza operators from executives all the way down to general managers and franchisees will be able to automatically, directly and privately survey guests after an experience, gaining a deep understanding into the performance of each operational category (e.g. Food Quality, Hospitality, Accuracy, Speed of Services etc.) and their underlying factors (e.g. Temperature, Texture, Greetings, etc.). The vast volumes of guest feedback data feeds Tattle’s proprietary algorithms, which then generates recommendations and monthly objectives for each location that best improve guest satisfaction and revenue, providing valuable insights into improvement opportunities for operations, marketing, guest service and culinary teams.
“As we like to say, we’re not ‘Big Pizza’ and nothing illustrates that more than the one-of-a-kind experience we provide our guests,” said Mara Frisch, Vice President of People & Training for &pizza. “Being able to tune in directly to our guests’ thoughts and feedback will give us the ability to take that experience to a completely new level, and ensure the &pizza experience remains as unique and eccentric as our pies. We can’t wait to build Tattle insights into our daily operational processes and continue delivering exceptional experiences for our guests.”
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using proprietary algorithms, Tattle measures satisfaction across all ordering channels and makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for recovering 1 in 3 guests with email templates and automation
“Tattle is revolutionizing the hospitality industry’s CX strategy, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. With brand partners including Chili’s, Dava, MOD Pizza, Hooters and Dave’s Hot Chicken, Tattle supports 220+ leading hospitality brands across 11,000+ locations globally. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. For more information, please visit https://get.tattleapp.com.
&pizza is a mission-driven, culture carrying community dedicated to better flavor, quality ingredients, and community betterment. Proud to differentiate themselves, &pizza is doing more for their workers by providing a livable wage, a socially conscious vision, and real action to help advance real social progress. &pizza has locations across the East Coast in New York, New Jersey, Philadelphia, Washington DC, Baltimore and Virginia.
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