CXI Leader Continues to Partner With Leading Restaurant Brands to Improve Service and Elevate Guest Sentiment
Tattle, the AI-driven survey platform providing the restaurant industry with detailed, data-driven insights into guest sentiment, today announced its continued growth trajectory with two NYC/East Coast-based concepts, Maman and FIELDTRIP. Maman, which began as an independent SoHo café and bakery, has emerged as a leading lifestyle brand with more than 30 locations across the East Coast. Maman offers delicious baked goods, fresh breakfast and lunch options, as well as its famous nutty chocolate chip cookies, widely known as one of the best cookies in New York.
FIELDTRIP is a fast-casual community-driven rice bowl shop that celebrates Afro-Caribbean cuisine through the shared experience of rice while focusing on global flavors and techniques. Founded by James Beard Award-winning chef, TV Personality and Author, Chef JJ Johnson, FIELDTRIP was born out of JJ’s realization that rice connects us all and can be found at the center of tables across the world. FIELDTRIP has locations in Harlem, Rockefeller Center, seasonally at the US Open and has plans to expand throughout the tri-state area. Chef JJ is the television host on ‘Just Eats with Chef JJ’ airing on TV One’s network Cleo TV and finalist for the 2022 James Beard Foundation Awards Best Chef in New York State.
“We’ve never been able to connect with our customers this way and Tattle allows us (FIELDTRIP) to understand the customer experience to become a better emerging fast-casual brand,” says Founder/Chef JJ Johnson.
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using artificial intelligence, Tattle measures satisfaction across all-digital ordering channels and then makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 10% total guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery of 100% of guests using Apology emails and Oops! Card rewards
“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more. For more information, please visit https://get.tattleapp.com.
Maman opened its doors in Soho, NYC in October 2014. Quickly embraced by New York locals and international visitors, the cafe?, restaurant and event space flourished with multiple locations across Manhattan, Brooklyn, and Toronto. Maman (mother in French) is a melding of the founding partners’ – Benjamin Sormonte and Elisa Marshall – fondest childhood memories in the kitchen – especially recipes from their mothers – combined with their mutual passion for delivering quality food and a flawless experience within an artful and warm setting. Since launch, Maman has expanded throughout the United States, and has become known for their fresh, seasonal savory menu items, beloved baked goods, and signature, vintage de?cor inspired by the South of France. Maman has grown from a cafe’ into a full lifestyle brand, offering a collection of retail items in the culinary, design and entertainment spaces, as well as launching their first cookbook, Maman: The Cookbook, All Day Recipes to Warm Your Heart, in 2021.
Focusing on rice grains and fresh global ingredients, FIELDTRIP services New York City through global flavors and techniques that are often found within various cultures through made-to-order rice bowls. The casual dining black-owned restaurant uses heirloom grains, each of which tells unique stories of how it arrived to the country and into your bowl.
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