Art Kilmer Brings Seasoned Leadership to Strengthen Operations and Elevate Guest Experience at Black Bear Diner
Black Bear Diner, a leading full-service family dining concept known for its cabin-themed dining experience, today announced the appointment of Art Kilmer as Chief Operations Officer (COO), replacing Jeff Guido, who retired August 14. This strategic hire underscores the company’s commitment to operational excellence and positions Black Bear Diner for continued expansion.
Kilmer brings over two decades of restaurant industry experience to Black Bear Diner, most recently serving as COO for P.F. Chang’s for six years, where he was responsible for more than 200 domestic restaurants and worked with over 95 international and airport franchises. His experience overseeing operations, supply chain, training and development, culinary innovation, marketing and franchise development brings comprehensive understanding to his current role at Black Bear Diner.
“We’re thrilled to welcome Art Kilmer to the Black Bear Diner family. Art’s extensive experience, his leadership, and his proven track record in driving operational excellence align perfectly with our growth strategy,” said Anita Adams, CEO of Black Bear Diner. “His passion for the restaurant industry and commitment to exceptional guest experiences make him an ideal fit for our team as we continue to expand and serve more communities.”
“I am truly thrilled to join the Black Bear Diner family,” said Kilmer. “The brand’s potential is evident, and I’m impressed by the team’s passion for hospitality. I look forward to collaborating with our talented team and franchisees to build upon Black Bear Diner’s strong foundation. Together, we’ll work to enhance our guest experience, expand our market presence and drive sustainable growth while honoring the unique charm that defines Black Bear Diner.”
With 160 locations across the United States, including its newest additions in Texas, Black Bear Diner maintains its commitment to expansion and serving local communities. Kilmer’s expertise in operations positions the company to enhance its operational efficiencies while preserving the warm, community-oriented atmosphere that guests love.
Black Bear Diner is one of the fastest-growing franchises in the country, with 160 diners in 13 states and growing. Founded in 1995 by Bruce Dean and Bob Manley in Mt. Shasta, California, Black Bear Diner brings home-style comfort food classics, exceptional guest service, and a unique cabin-theme to the dining experience. The full-service concept is open for breakfast, lunch and dinner, and offers a vast, enticing menu anchored in hearty portions and excellent value, with service rooted in genuine hospitality.
Black Bear Diner has been consistently recognized for its significant growth and outstanding performance, and in the last year has been recognized on the Entrepreneur Franchise 500 list, Nation’s Restaurant News Top 500 Report, Restaurant Business Technomic Top 500 Chain report, Franchise Times Top 400 list, Forbes ‘Best Customer Service’ list and more. The company has also been awarded for its one-of-a-kind offerings and excellent service. Most recently, the company named one of the best diner chains in America by Eat This Not That, and was also recognized by the outlet for its Eggs Benedict and Biscuits and Gravy menu offerings. The restaurant has been recognized by Mashed for its exceptional Chicken Fried Steak and Bacon.
For more information on Black Bear Diner and its locations, visit BlackBearDiner.com.
- More from Black Bear Diner
