Real-time updates & smart lockers to be secret sauce for winning customer service experience
Curbit, a technology company specializing in AI-driven dynamic order throttling for restaurants, announced its strategic partnership with Chekt, a modular food locker pickup system designed to automate and control handoff for digital order pickup. This collaboration will streamline brand interactions with guests, offering an elevated guest experience and a comprehensive feedback loop.
“This partnership truly strengthens our shared ecosystem,” said Co-Founder and Chief Revenue Officer Scott Siegel of Curbit. “Food lockers enhance the pick-up experience by providing a convenient option for order retrieval, promoting efficiency, reducing wait times and managing volume. We’re excited to partner with Chekt in leveling up the customer experience with real-time order progress and accurate ready times.”
This integration combines Curbit’s AI-powered real-time order status with Chekt’s smart food locker pods – a system that organizes, secures and streamlines food pick-up. Once the order is ready, guests receive an SMS to pick up in the locker area, including prompts to unlock their pod on arrival. This empowers restaurants to:
- Update guests on order progress and pickup instructions so they know exactly when and where to pick up their order.
- Streamline front-of-house staff responsibilities, reducing the need for customer interactions concerning order readiness.
- Reduce pickup errors and theft while facilitating contactless pickup.
“Our locker pods revolutionize food service operations by simplifying employee workflows and offering secure pick-up,” said Nate Shrader, Chekt business leader. “Curbit’s AI-powered dynamic order throttling enables us to optimize the customer experience.”
A recent successful integration was implemented at Zippy’s, the Hawaiian diner institution with 23 locations in Oahu, Maui, Hawaii Island and Las Vegas.
“For guests wanting lightning-fast access to their Zippy’s order, our new Chekt/Curbit integration has it covered,” said Zippy’s VP of Information Technology Anthony Mejia. “Our fans can skip the wait and confusion, track their order in real-time and unlock their locker with ease – all thanks to a simple SMS. Plus, it frees up our friendly staff to make every guest feel special!”
For additional details about Curbit, visit Curbit.com and follow Curbit on LinkedIn. To learn more about Chekt, visit Chekt.co, and stay connected by following Chekt on LinkedIn. For more information on Zippy’s, visit Zippys.com and follow Zippy’s on Facebook, Twitter, Instagram or YouTube.
Curbit is a technology company specializing in AI-driven dynamic order throttling for restaurants at the forefront of revolutionizing the dining experience. We specialize in harnessing the power of real-time kitchen intelligence to optimize every aspect of the restaurant’s operation. The result is maximum throughput, high guest satisfaction and operational efficiency for restaurants and delivery service providers globally.
Chekt is the future of foodservice pickup – and the knowledgeable partner you need to confidently transform your operations. Foodservice experts designed the Chekt food locker solution to help operators reimagine their front of house to improve margins, optimize labor and streamline operations. Chekt was recognized by The Consumer Technology Association (CTA) as a CES 2023 Innovation Awards Honoree in the Food & Ag Tech category, and named 2023 BIG Innovation Award Contributor by Cargill, whose digital business studio served as an incubator for Chekt.
Zippy’s is Hawaii’s diner of choice. We’re where everyone goes to satisfy their island-sized appetite. For over 50 years, Zippy’s has been the go-to place in Hawaii for hearty, local comfort food. Zippy’s grew from simple beginnings in 1966, when brothers Francis and Charles Higa started their first restaurant on King Street in Honolulu. Through their hard work and vision, Zippy’s has become a Hawaii institution, with 23 locations on Oahu, Maui, Hawaii Island, and Las Vegas!
