Customer Experience Improvement (CXI) Leader Partners with Guest Engagement Leader to Turn Data Insights into Actions
Tattle, the hospitality industry’s go-to source for guest feedback management and data-focused operational insights, and Incentivio, the digital guest engagement platform that enables restaurants to leverage their own guest data and increase the lifetime value of their guests, today announced that they have created a partnership that enables multi-location restaurants to automatically harness copious amounts of guest feedback data for actionable and result-driven recommendations that elevate the guest experience, improve guest sentiment, and drive sales.
“When a guest places an order or redeems loyalty points using Incentivio, restaurants can now set the entire process of surveying, responding to, and retaining that customer on auto-pilot using Tattle’s CX platform,” said Alex Beltrani, Tattle’s CEO and founder.
Restaurant brands with the Incentivio + Tattle solution suite will be able to send automatic survey emails to guests after a visit and collect detailed feedback on each operational category (e.g. Food Quality, Hospitality, Accuracy, Speed of Services, etc.) into underlying factors (e.g. Temperature, Texture, Greetings, etc.).
“Our integration with Tattle allows restaurant operators to collect valuable feedback directly from their guests, allowing restaurants to obtain a deeper understanding of guest satisfaction and most importantly — what’s driving or hurting it,” said Arun Kumar, Director of Partnerships at Incentivio. “We’re looking forward to jointly helping restaurants optimize their guest experience strategy and unlock more revenue sustainably.”
“Guest satisfaction is our top priority at Huey Magoo’s, and we are very happy to partner with the great guest survey platform Tattle along with our trusted partner Incentivio – a huge benefit to both our loyal guests and franchise partners,” says Huey Magoo’s Director of Operations OJ Alva.
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. With brand partners including Chili’s, Dava, MOD Pizza, Hooters and Dave’s Hot Chicken, Tattle supports 220+ leading hospitality brands across 11,000+ locations globally. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. For more information, please visit https://get.tattleapp.com.
Founded in 2017 by Sash Dias (COO) and Rajat Bhakhri (CEO), Incentivio is the industry leader in leveraging data to drive revenue and guest engagement for restaurants. Incentivio is passionate about helping its restaurant partners build stronger relationships with their guests. Incentivio’s mission is to help restaurants elevate the guest experience by providing them actionable insights and engagement tools, and facilitating digital commerce to ultimately increase the lifetime value of their customers. Incentivio combines online ordering and white-label restaurant apps with loyalty, 360-degree marketing and analytics, gift cards, and smart tools like automated machine learning upsells, churn management, and advanced menu insight to give restaurants a powerful system to build relationships with their guests and drive digital revenue.
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