In recognition of how vital service is to the dining experience, OpenTable, Inc. (NASDAQ: OPEN), a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants, is pleased to announce the 2012 Diners’ Choice Award winners for the 100 restaurants in the United States providing the best service. These awards reflect the combined opinions of nearly 5 million reviews submitted by verified OpenTable diners for more than 12,000 restaurants in all 50 states and the District of Columbia.
Regionally, the honorees span 29 states and Washington, D.C. The South reinforces the notion of southern hospitality, with 22 restaurants in the region being singled out for best service. The Northeast boasts 15 winning restaurants, including 10 in New York alone. The Pacific region accounts for 14 winners, 10 of which are in California, as does the Mid-Atlantic, with six restaurants in Virginia claiming spots. Eleven winners come from the Great Lakes Region, four of which are in the Twin Cities area. The Pacific Northwest and the Southwest follow with seven honorees apiece. The Rocky Mountain States count five winners, while the Central Plains has four, three of which are in Missouri. One restaurant in Hawaii also earned a nod.
Superior service can be found across a number of cuisines. Restaurants serving American food, however, account for 40 winners. French restaurants earned 25 places on the list. Steakhouses followed with 17 spots. Seven Italian restaurants are among the winners. Other cuisines include continental, global international, Japanese, seafood, and sushi.
“The most memorable part of a meal may not be just what’s on your plate, but also, that exceptional staffer who goes the extra step to ensure an enjoyable dining experience,” says Caroline Potter, OpenTable’s Chief Dining Officer. “These winning restaurants understand this concept and have consciously created a culture of hospitality that is embraced by both front and back of house professionals. Whether it’s a grand gesture, such as a tour of the kitchen, or a simple one, like a warm smile from an attentive server, diners are coming away from these restaurants feeling special.”
The Diners’ Choice Awards for the top 100 restaurants providing the best service are generated from nearly 5 million reviews collected from verified OpenTable diners between February 2011 and January 2012. All restaurants with a minimum number of qualifying reviews were included for consideration. Qualifying restaurants were then scored and sorted according to the highest average rating in the service category.
Based on this methodology, the following restaurants, listed in alphabetical order, comprise the top 100 restaurants with the best service in the U.S. according to OpenTable diners. The complete list may also be viewed at http://www.opentable.com/bestservice.
2012 Diners’ Choice Award Winners for Restaurants in the U.S. with the Best Service
Acqua Restaurant & Wine Bar – White Bear Lake, Minnesota
Acquerello – San Francisco, California
Addison at The Grand Del Mar – San Diego, California
Bacchanalia – Atlanta, Georgia
Bibou – Philadelphia, Pennsylvania
Binkley’s Restaurant – Cave Creek, Arizona
Bistro L’Hermitage – Woodbridge, Virginia
Blue Hill at Stone Barns – Pocantico Hills, New York
Bluestem – Kansas City, Missouri
Bones – Atlanta, Georgia
Cafe Renaissance – Vienna, Virginia
Canlis – Seattle, Washington
Capital Grille – Minneapolis, Minnesota
Castagna – Portland, Oregon
Chama Gaucha Brazilian Steakhouse – Downers Grove, Illinois
Charleston – Baltimore, Maryland
Charleston Grill – Charleston, South Carolina
Chez Francois – Vermilion, Ohio
Chez Nous French Restaurant – Humble, Texas
CityZen – Washington, D.C.
Congress – Austin, Texas
Corbett’s Fine Dining – Louisville, Kentucky
Cyrus – Healdsburg, California
Daniel – New York, New York
Daniel-Lounge Seating – New York, New York
Del Posto – New York, New York
Dewz – Modesto, California
Eleven Madison Park – New York, New York
Elizabeth on 37th – Savannah, Georgia
Farmhouse Inn & Restaurant – Forestville, California
Fat Canary – Williamsburg, Virginia
Fearrington House Restaurant – Pittsboro, North Carolina
Fig Tree – Charlotte, North Carolina
Forage – Salt Lake City, Utah
Fountain Restaurant – Philadelphia, Pennsylvania
Frasca Food and Wine – Boulder, Colorado
Genoa Restaurant – Portland, Oregon
Gordon Ramsay at the London – New York, New York
Grouse Mountain Grill – Avon, Colorado
Halls Chophouse – Charleston, South Carolina
Hannas Prime Steak – Rancho Santa Margarita, California
Herons – Cary, North Carolina
Highlands Bar & Grill – Birmingham, Alabama
joan’s in the Park – St. Paul, Minnesota
Kai-Sheraton Wild Horse Pass Resort – Chandler, Arizona
Killen’s Steakhouse – Pearland, Texas
La Belle Vie – Minneapolis, Minnesota
La Grenouille – New York, New York
La Mer at Halekulani – Honolulu, Hawaii
L’Auberge Chez Francois – Great Falls, Virginia
Le Bernardin – New York, New York
Les Nomades – Chicago, Illinois
L’Etoile Restaurant – Madison, Wisconsin
Madrona Manor – Healdsburg, California
Mahogany Prime Omaha – Omaha, Nebraska
Marcel’s – Washington, D.C.
Menton – Boston, Massachusetts
Michael’s-South Point Casino — Las Vegas, Nevada
Mitchell’s Ocean Club – Columbus, Ohio
Morton’s The Steakhouse – Portland, Oregon
New York Prime – Myrtle Beach, Florida
Niche – St. Louis, Missouri
Nicholas – Red Bank, New Jersey
o ya – Boston, Massachusetts
Opus 9 Steakhouse – Williamsburg, Virginia
Orchids at Palm Court – Cincinnati, Ohio
Palace Arms at the Brown Palace – Denver, Colorado
Peninsula Grill – Charleston, South Carolina
Pepper Tree Restaurant – Colorado Springs, Colorado
Per Se – New York, New York
Plume at the Jefferson Hotel – Washington, D.C.
Rafain Brazilian Steakhouse – Dallas, Texas
Restaurant Iris – Memphis, Tennessee
Rover’s – Seattle, Washington
Rudy & Paco’s Restaurant & Bar – Galveston, Texas
Russell’s Steaks, Chops, and More – Williamsville, New York
Ruth’s Chris Steak House – Jacksonville, Florida
Saint Jacques French Cuisine – Raleigh, North Carolina
Sedgley Place – Greene, Maine
Sonoma – Princeton, Massachusetts
St. John’s Restaurant – Chattanooga, Tennessee
The Copper Door – Hayesville, North Carolina
The Dining Room-Biltmore Estate – Asheville, North Carolina
The French Room – Dallas, Texas
The Grill-The Ritz Carlton – Naples, Florida
The Hobbit – Orange, California
The Kitchen Restaurant – Sacramento, California
The Melting Pot – Myrtle Beach, South Carolina
The Painted Lady – Newberg, Oregon
The Restaurant at Meadowood – Saint Helena, California
The Steak House at Silver Reef – Ferndale, Washington
Tony’s – St. Louis, Missouri
TRU – Chicago, Illinois
Uchi – Austin, Texas
Uchiko – Austin, Texas
Vetri – Philadelphia, Pennsylvania
Vic & Anthony’s Steakhouse – Las Vegas, Nevada
Vintage Tavern – Suffolk, Virginia
White Barn Inn – Kennebunk, Maine
Woodfire Grill – Atlanta, Georgia
Diners can also read more about the Diners’ Choice Awards for the Best Service restaurants in the U.S. by visiting OpenTable Chief Dining Officer Caroline Potter’s “Dining Check” blog.
