Waitbusters has announced an update to their Digital Diner software to include a dynamic pricing feature. This feature was added in response to inaccurate ready time issues, creating long waits and cold food. Waitbusters’ dynamic pricing feature ties into the restaurant’s Point of Sale (POS) system, allowing it to gauge the volume of orders and the pace at which the kitchen is operating. This allows the system to dynamically adjust the estimated ready time for new orders, providing customers with impressively accurate quote times.
Here’s how it works: when a customer places an order, the system calculates not just the time it takes to prepare the dish, but also the current workload of the kitchen. If the kitchen is particularly busy, the system will factor this into the quote time. Conversely, if the kitchen isn’t swamped, the ready quote time will be shorter. This dynamic, real-time adjustment ensures customers get an accurate estimate of when their meal will be ready for pick-up or delivery.
Both restaurants and customers are already seeing the benefits of Waitbusters’ new feature. One restaurant owner shared, “The dynamic pricing feature has transformed our online ordering process. Customers are happier because they know exactly when their order will be ready. It has brought a level of accuracy and efficiency we’ve never had before.” By providing an accurate view of the kitchen’s workload, staff can better manage their time and resources. The feature has helped mitigate issues like overloading the kitchen during peak times or underutilizing staff during slower periods.
According to Jim Moody, CEO of Waitbusters, “We understand the frustrations that come with inaccurate ready times, and this innovation directly addresses that issue. This isn’t just about giving accurate estimates; it’s about respecting our customers’ time and ensuring the efficiency of restaurant operations. Our goal is to provide a win-win solution that benefits everyone involved.”
Waitbusters, a service-disabled veteran owned company, is a provider of innovative restaurant technology solutions. Its Digital Diner solution offers restaurants the ability to create better experiences for their guests, save money, create new revenue streams, become more profitable, and find and retain happy customers.
Waitbusters Digital Diner provides:
- Call Concierge
- Online Ordering & Commission Free Delivery
- Contactless Dine In
- Delivery as a Service
- Wait Line, Reservations & Table/Server Management
- Social Media Marketing
- Loyalty Program
- SMS Text Message Marketing
- Delivery Driver Logistics
E-mail agau@waitbusters.com to schedule a demo or check out www.waitbustersdining.com.
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