CXI Leader Continues to Partner With Leading Restaurant and Hospitality Brands to Improve Service and Increase Guest Sentiment
Tattle, the AI-driven survey platform providing the restaurant industry with actionable, data-driven insights into guest sentiment, today announced that Robeks, the destination for creative flavor combinations in fresh smoothies, juices, acai bowls and premium toasts, will utilize Tattle to measure omni-channel guest sentiment and manage customer feedback.
Founded in 1996, and with nearly 100 locations across the country, Los Angeles-based Robeks brings a West Coast health vibe to innovative smoothie and juice combinations made with premium fruits, vegetables, proteins, and proprietary enhancements that can boost nutritional value with more protein, fiber, antioxidants, vitamins, and anti-inflammatory supplements.
Thanks to the partnership, operators from executives all the way down to General Managers at Robeks will be able to collect direct, private guest feedback through Tattle’s automated survey emails post transaction, which break down each operational category (e.g. Food Quality, Hospitality, Accuracy, Speed of Services etc.) into underlying factors (e.g. Temperature, Texture, Greetings, etc.). This way operations, marketing, guest service and culinary teams can identify the highest-impact opportunities to improve guest satisfaction both at a location level and at the brand level. Tattle also uses AI to recommend monthly objectives for each location that have the highest likelihood of boosting guest satisfaction.
“With various premium offerings from smoothies to acai bowls and toasts, understanding what is driving guest satisfaction is critical, and Tattle’s platform and metrics help us to clearly and simply understand that,” said Mike Pisani, VP of Operations of Robeks. “Tattle has become an invaluable tool, empowering our team with valuable insight and actionable steps that make it simple for us to deliver against guests’ elevated expectations.”
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using artificial intelligence, Tattle measures satisfaction across all-digital ordering channels and then makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for recovering 1 in 3 guests with email templates and automation
“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as Hooters, MOD Pizza, Dave’s Hot Chicken, Farmer Boys and more. For more information, please visit https://get.tattleapp.com.
Robeks takes the lead in the thriving healthier-for-you smoothie category by using fresh fruits and vegetables at the peak of their ripeness, resulting in a spectacular tasting smoothies. Renowned for fulfilling açai bowls and now introducing premium toasts, Robeks constantly pushes the boundaries of innovation, exploring imaginative flavor combinations with the finest, ingredients that bring joy to people’s lives-and taste buds. With an impressive count of 99 operating locations and an additional 50 in development across 13 states and the District of Columbia, Robeks maintains its remarkable growth trajectory, offering enticing franchise opportunities in select markets nationwide.
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