Customer Experience Improvement (CXI) Leader Continues To Empower Restaurant Operators With Next-Level Guest Insights Through Toast Integration
Tattle, the hospitality industry’s go-to source for CX data insights and guest feedback management, is excited to announce that it has joined the Toast Partner Ecosystem. This integration will allow restaurants to effortlessly collect high-velocity, real-time and actionable guest feedback and menu item-level insights data, uncover and close operational gaps with statistically significant insights, and elevate the guest experience to predictably improve guest retention and revenue.
Tattle is an improvement-focused customer feedback technology platform built with an open API in order to collect high-velocity guest feedback and measure satisfaction across all digital ordering channels. With nearly 30 integration partners across POS, digital ordering and loyalty sectors, Tattle can dramatically boost the feedback volume and completion rate for restaurant locations through automation and data centralization. Using proprietary algorithms, Tattle generates automatic recommendations on the highest-impact operational areas for improvement across restaurants, as well as actionable menu item-level insights for LTO promotion, menu optimization and operational adjustments. Tattle is also the one-stop-shop for managing both online public reviews and private feedback within one single dashboard, without needing multiple logins.
Toast is a cloud-based, all-in-one digital technology platform purpose-built for the entire restaurant community. It works with integration partners in its Toast Partner Ecosystem, a curated portfolio of more than 200 partners who deliver specialized technology and services to help restaurant operators increase sales, engage guests, and keep employees happy.
“We’re thrilled to welcome Tattle to the Toast Partner Ecosystem, and delighted to offer our customers automatic feedback collection capabilities through Tattle’s integration with Toast Point of Sale and Online Ordering,” says Keith Corbin, Senior Director, Business Development from Toast. “By partnering with Tattle, restaurants can now have omni-channel guest insights and automatic improvement recommendations at their fingertips, so they can confidently make decisions at both a brand and unit level, knowing that their strategy is backed by statistically significant data insights.”
Plant Power Fast Food, a 10-unit vegan, sustainable fast food concept based in San Diego, California, currently uses the Tattle and Toast integration to automatically collect guest feedback and identify top improvement opportunities. The brand has been able to achieve a 92.7% survey completion rate within weeks of launching the integration, and have since seen a 11% increase in cleanliness satisfaction, and 33% increase in delivery satisfaction.
“The Tattle and Toast integration makes it incredibly easy for us to proactively solicit feedback from guests, and that’s brought us so much closer to our guests,” said Zach Vouga, Co-Founder and President at Plant Power Fast Food. “With the guest feedback data inside Tattle, we’ve been able to validate hypotheses, uncover top improvement opportunities and blind spots, and be laser focused on delivering the best product and best brand experience to our customers.”
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Satisfaction improvement at a 84% probability within 30 days when locations focus on the Tattle-recommended top opportunity, and revenue increase at a 97% probability in 60-90 days afterwards
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery outreach to 100% of guests using apology emails and reward cards, with a 70% success rate
“Toast is a category leader and one of the most respected companies within the restaurant tech space,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with Toast, as we seek to empower restaurant operators with the deep insights needed to drive guest satisfaction, and ultimately, sales.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. With brand partners including Chili’s, Dava, MOD Pizza, Hooters and Dave’s Hot Chicken, Tattle supports 220+ leading hospitality brands across 11,000+ locations globally. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. For more information, please visit https://get.tattleapp.com.
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