Customer Experience Improvement (CXI) Leader Will Demonstrate How Unlocking Next-Level Actionable Guest Insight Can Lead to Same-Store-Sales Growth
Tattle, the AI-driven survey platform providing the restaurant industry with actionable, data-driven insights into guest sentiment, announced today that it will be attending FSTEC, the leading food service and technology conference, to be held in Dallas, from September 13 through September 15, 2023. The event offers three days of innovative insights, products, and connections. Tattle leadership will be at Booth 157, next to Olo, demonstrating how its technology helps operations teams capture a deeper understanding of guest insight, resulting in simple, clear, actionable items for store-level teams to focus on to drive guest sentiment, and as a result, sales.
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using artificial intelligence, Tattle measures satisfaction across all-digital ordering channels and then makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for recovering 1 in 3 guests with email templates and automation
“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as Chili’s, Hooters, MOD Pizza, Dave’s Hot Chicken, Robeks and more. For more information, please visit https://get.tattleapp.com.
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