Category Leader Continues to Partner With Beloved Restaurant Brands Like Colectivo Coffee to Elevate Guest Sentiment
Tattle the restaurant industry’s go-to source for data-focused insights, continues to get the go-to partner of choice for leading coffee concepts, now including the Midwest-based Colectivo Coffee. For 30 years, Collectivo Coffee has sourced from origin and hand-roasted its coffee, providing guests across Milwaukee and Chicago with a best-in-class experience.
The partnership with Colectivo Coffee builds on the momentum Tattle has within the Coffee and Cafe space, as the company is working with more than a dozen brands from coast to coast, including Bluestone Lane.
Tattle is a customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.
“Our focus is to provide the best coffee and bakery products around, and do it with a sense of community,” said Tom McLaughlin, Chief Operating Officer. “Tattle’s in-depth feedback enables us to get a detailed understanding of where we’re hitting the mark, and where we can improve the guest experience.”
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery outreach to 100% of guests using apology emails and reward cards, with a 70% success rate
“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more. For more information, please visit https://get.tattleapp.com.
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