Customer Experience Improvement (CXI) Leader Builds on Fast Casual Pizza Category Partner Leadership with New Client Partners Pieology Pizzeria, and Pie Five
Tattle, the hospitality industry’s go-to source for customer feedback management and data-focused operational insights, announced today that it has crossed the 200 client partner mark, representing nearly 9,000 restaurants worldwide. Already partnering with fast casual pizza brands MOD Pizza and Blaze Pizza, which make up nearly 1,000 locations nationwide, Tattle is now providing next-level guest insights to Pieology Pizzeria, Pie Five and Pizza Inn.
Founded in 2011, the 120-plus restaurant franchise Pieology Pizzeria was created from the simple idea to turn America’s most craveable food into an affordable, creative experience that is tailored to each individual. As part of the Dallas-based RAVE Restaurant Group [NASDAQ: RAVE], Pie Five’s craft pizzas are made with house-made dough made in store every morning and feature creative recipes and crust creations in more than 30 restaurants domestically. Along with Pie Five, Pizza Inn, also part of the RAVE Restaurant Group, operates more than 100 locations featuring traditional and specialty pizzas, as well as freshly made pastas, sandwiches and desserts.
Tattle is a customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. With nearly 30 integration partners across POS, digital ordering and loyalty sectors, Tattle can dramatically boost the feedback volume and completion rate for restaurant locations through automation and data centralization. Recently Tattle has just been named the preferred CX partner by Punchh, and is a trusted integration partner of other leading restaurant tech solutions such as Olo, Toast, Paytronix and more. Using AI (Artificial Intelligence), Tattle recommends the most high-impact operational area for improvement across restaurant and ghost kitchen locations to drive the greatest increase in guest satisfaction.
Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery of 100% of guests using apology emails and reward cards
“Tattle’s technology has been a game changer for the restaurant industry, because it sheds light on historically ambiguous feedback data that often leaves operations teams clueless as to how to improve,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with thousands of restaurants across the country, empowering them with the best Customer Experience Improvement (CXI) tool that truly bridges the gap between their operations teams and their customers.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more.
