Alex Kuzmanoff Brings Years of Experience Helping Rapid-Growth and Enterprise Brands Leverage Guest Data to Drive Sales
Tattle, the restaurant industry’s go-to source for data-focused insights, is continuing its growth trajectory with the addition of Alex Kuzmanoff as the company’s Head of Analytics. Prior to joining Tattle, Kuzmanoff spent nearly 10 years combined at Dunkin’ and Blaze Pizza, working with leadership to distill guest data into actionable programs that elevated guest loyalty, brand experience and revenue.
At Blaze Pizza, where he served as Senior Manager of Restaurant Excellence, Kuzmanoff leveraged Tattle’s data to identify pain points in the guest experience journey, and unlock opportunities by working with internal operations leadership through system-wide process optimization and marketing campaigns to drive loyalty and sentiment, and in turn, sales.
At Tattle, Kuzmanoff will combine his years of experience working with rapid-growth and enterprise organizations to support Tattle’s restaurant partner brands with best practices on how to take the store- and menu-item-level feedback they’re receiving, and create actionable items to elevate guest satisfaction, optimize LTO strategy and menu design, and offer data-backed recommendations that will effectively drive Tattle partners’ bottomline with tailor-made Executive Playbooks for each brand.
“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said T i. “With the addition of Alex Kuzmanoff to the Tattle team, we’re now able to take that data and supercharge it with best-in-class insight and experience to create turnkey programs that are proven to move the needle for our partner brands.”
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using artificial intelligence, Tattle measures satisfaction across all-digital ordering channels and then makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
“Tattle’s insights were critical during my time elevating the guest experience at Blaze Pizza,” said Kuzmanoff. “Now, I’m thrilled to be able to join the team and leverage my experience turning insights into action, helping our partner brands maximize the incredible amount of data at their finger tips.”
Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 10% total guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery of 100% of guests using Apology emails and Oops! Card rewards
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more. For more information, please visit https://get.tattleapp.com.
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