Customer Experience Improvement (CXI) Leader Continues Product Innovation to improve restaurant operations and guest experience
Tattle, the hospitality industry’s go-to source for guest feedback management and data-focused operational insights, today revealed an exciting new feature that allows restaurants to manage all public reviews across multiple online platforms inside the existing Tattle dashboard. This new feature is designed to help restaurant marketers and operators to derive more comprehensive, in-depth and actionable insights by combining both public and private feedback within a single dashboard, so as to attain a true 360-view of the omni-channel guest experience.
The review management feature within the Tattle dashboard allows restaurant executives, marketers and operators to skip manual logins onto different online review platforms, and manage all their public reviews within one place. The dashboard provides not only high-level views of aggregate ratings, competitor ranking and trend lines, but also allows guest service teams and general managers to directly respond to online reviews with the aid of AI generated responses and email templates. The dashboard also allows for easy filtering by location, provider, regions, data range, ratings and more.
“I’m really excited about the release of our review management feature, which has been one of the most requested functionality by our partners,” said Alex Beltrani, Tattle Founder and CEO. “While we have always been the trusted CX platform in terms of collecting and analyzing direct, private feedback, now we’re truly the all-in-one solution by combining both public and private feedback, to empower restaurants with clear insights into what moves the guest sentiment needle.”
Over 11,000 restaurant units have already been collecting direct, private guest feedback using Tattle surveys, very often through integrations with their ordering, POS and loyalty programs. Common use cases of the Tattle CX platform include understanding omni-channel guest experience, menu item level feedback analysis, identifying operational gaps, allocating marketing budget for LTOs and menus, recovering guests in real time, benchmarking location and franchisee performance, implementing Tattle’s smart recommendations and the GM playbooks, and more.
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using proprietary algorithms, Tattle measures satisfaction across all ordering channels and makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Review management to monitor, analyze and respond to all public reviews within one dashboard
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for recovering 1 in 3 guests with email templates and automation
For more information on Tattle’s Review Management feature, visit Tattle’s website.
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. With brand partners including Chili’s, Cava, MOD Pizza, Hooters and Dave’s Hot Chicken, Tattle supports 220+ leading hospitality brands across 11,000+ locations globally. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. For more information, please visit https://get.tattleapp.com.
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