Waitbusters, a leading provider of innovative restaurant technology solutions, is thrilled to announce significant upgrades to its revolutionary product, Call Concierge. The enhanced Call Concierge will further empower restaurants with an automated virtual receptionist service, ensuring superior customer service and maximizing order efficiency.
In response to customer feedback and in an ongoing effort to stay ahead of industry trends, the upgraded Call Concierge now boasts enhanced capabilities. Among the improvements is a more sophisticated order-taking algorithm, designed to streamline the phone order process even further, and improved integration capabilities with various POS systems, allowing for seamless order transition from phone to kitchen.
Perhaps the most exciting of enhancements to Waitbusters’ Call Concierge is the new ability for restaurants to customize their welcome messages according to the day of the week. This feature takes personalization and customer engagement to a new level, allowing restaurants to tailor their customer interaction in a way that feels both dynamic and responsive. For example, a restaurant could program a special welcome message on Mondays, perhaps reminding callers about a weekly special or a discount offer to start the week on a positive note. On the weekend, the message could promote a weekend-exclusive menu item or a family deal. This ability to vary the welcome message introduces a new way to communicate promotions, reinforce branding, and create a more engaging and personalized customer experience.
Another significant upgrade to Waitbusters’ Call Concierge involves the enhancement of its SMS feature. The system now sends trackable links to customers via SMS, offering restaurants a tangible measure of the effectiveness of Call Concierge. With the new upgrade, these links are now trackable, meaning the restaurant can monitor how many customers click the link, providing valuable insight into customer engagement and affording them the opportunity to optimize their SMS communication strategy.
“We are thrilled to see the positive impact Call Concierge has had on our partner restaurants,” said Jim Moody, CEO of Waitbusters. “What we’re hearing consistently from our partners is that this innovative solution is leading to significant decreases in labor costs. Instead of allocating resources to manage phone orders, restaurants can streamline their operations and focus more on providing excellent in-person service. As a result, they’re not only saving on labor expenses but also seeing a tremendous increase in efficiency resulting in thousands of dollars in recouped revenue.”
Waitbusters LLC, a service-disabled veteran owned company, is a provider of innovative restaurant technology solutions. Its Digital Diner solution offers restaurants the ability to create better experiences for their guests, save money, create new revenue streams, become more profitable, and find and retain happy customers.
Waitbusters Digital Diner provides:
- Call Concierge
- Online Ordering & Commission Free Delivery
- Contactless Dine In
- Delivery as a Service
- Wait Line, Reservations & Table/Server Management
- Social Media Marketing
- Loyalty Program
- SMS Text Message Marketing
- Delivery Driver Logistics
Check out www.waitbustersdining.com to view all our offerings or to schedule a demo.
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